About GoChange.net
- What is GoChange.net?
GoChange.net is the Internet solution to help facilitate trading goods and services between individuals and businesses. It is virtual marketplace for bartering anything, anytime, and anywhere. By trading products or services which you don’t need or aren't using with something you do need will help you to save money. The combination of trade activities is limitless. It can be a single book or CD. It can be a warehouse full of goods or professional services like legal, accounting, dental and medical services. GoChange.net is a venue where people get together to trade goods and services in good faith and fun.
- GoChange.net is FREE?
Yes, GoChange.net is currently free to use. There is no charge for registration, posting your items or posting your pictures. You can post as many items as you like for free, and there is no expiration on your posts.
- Is there active trading on GoChange.net?
Yes, GoChange.net has thousands of visitors per day, with new members joining everyday for over a year. New posts and transactions occur everyday.
- What is GoChange Transaction System?
Click here for details
return to top
Registration & Logging In
- How do I register?
Click on the Register link, which is located at the top right corner of any GoChange.net Page. If you are a non-business user, then click on the "Regular User" button. If you are a business owner, then click on the "Business Owner" button. Fill out the registration form. It only takes a few minutes.
- Why do I need to register?
You can browse item listings without registering, but you cannot contact other users or perform any transactions on GoChange.net until you have registered. It only takes a few minutes to do this.
- Is registration free?
Yes, registration is free. Whether you register as a regular client or as a business owner, there is no charge for registration.
- What is a Nickname in the registration page?
GoChange.net takes your privacy seriously. To protect your privacy, we encourage you to select a "nickname" to identify yourself at GoChange.net. (i.e. "Mary2002")
- How do I login?
To login to GoChange.net just click the login link on the top right corner of any page. Enter your username (the e-mail address you registered with) and your password.
- What do I do if I forgot my password?
If you forgot your password, just click on the login link on the top right corner of any page. Click the link "forgot your password", and you will be prompted to enter the secret answer to the question you selected during registration. You will then be able to reset your password and login.
- How do I change the information I registered with?
First, login by clicking login on the top right of any page and enter your username and password. Click "My GoChange" on the central navigation bar, and then click "My Account" beneath it. Click "Update Profile" to change your profile information. Keeping your e-mail address current is especially important, as this is how messages are sent to you about your items.
- How do I change my password?
First, login by clicking login on the top right of any page and enter your username and password. Click "My GoChange" on the central navigation bar, and then click "My Account" beneath it. Click "Update Password" to change your password.
return to top
Posting Items
- How do I post my Products and Services?
First, you need to register as member to post your product or service. Click "Trade" on the center of the page, and then click "Add Trade/Sell Item". Just fill the information about your item and your item will be posted.
- What are Trade Items, Sell Items, and Wanted Items?
If an item is posted for trade, the owner would like to trade there item for another item. If the item is for Sale, the owner would like to sell their item for cash. If an item is for Trade/Sell, the owner would trade the item for another item or sell it for cash. Wanted items are items the member is looking for.
- What is the difference between a product and a service?
A product is an object that you can trade or sell, like a video game or a toaster. A service is job or work that is done, like painting a house or plumbing.
- Why I was asked to post picture for my product or service items?
A picture is worth more than a thousand words. It is important to give potential buyers/traders a picture of your product so they will be more interested in it.
- How do I post pictures for product or service items?
You can post a picture for each item you list. Your picture file must be an image type file (an image file name usually ends with ".jpg", ".gif", ".jpe", etc.). The file size may not exceed 500K(kilobytes). To learn how to make picture files of your item, check out our Photo Tutorial.
- What picture can I post when I am listing a service item?
Use your imagination to show your service to the viewers.You can post a picture to show the nature of the service you provide. For example, if you provide hair cut services, a picture of your salon will interest other people. If you are a business owner, you can put a picture to show your office, store, or your staff. If you are certified for the service you provide, you can post the certificate along with a work related picture.
- If I can't find the category for my item, what should I do?
Use the "Other" category first, and then send us the information of the category you are looking for. We constantly review our members' comments on categories to improve our category structure.
- Are there any items that can't be posted on GoChange.net?
Fire arms, pornography or any x-rated products or services, and drugs are prohibited. Any legally prohibited items cannot be listed. GoChange.net have rights to refuse or cancel any items that we think are inappropriate to serve our members.
- Can I change my item information after I listed them?
Yes, you can edit all the information about the items you posted.
- How long are items listed on GoChange.net?
Your items are listed on GoChange.net for as long as you like! There is no restriction on your listing period.
- Can I cancel my listing completely?
If you decide that you want to remove your listing, you may do so anytime.
return to top
Managing your Items
- Where do I go to manage all my items?
First, login by clicking login on the top right of any page and enter your username and password. Click "Trade" on the central navigation bar, and then click "My Items List" beneath it. This will show you a list of all the items you have posted for trade/sell or wanted, and any items from other members you are watching.
- Can I send people links to my items?
Yes! If you have a friend who would be interested, or if you see a post on another site you can easily send them a link to your item and it's picture. First, login and then click "Trade" on the central navigation bar, and then click "My Items List" beneath it. Just click "Send Link" and enter any e-mail addresses you would like to send it to, and we'll send them a link to your item.
- Can I send people links to ALL of my items/What is My Shop?
Yes! On GoChange.net you have a page called "My Shop" that lists all of your items so that visitors can see what you have. First, login and then click "Trade" on the central navigation bar, and then click "My Items List" beneath it. Just click "Send a Link to My Shop" and enter any e-mail addresses you would like to send it to, and we'll send them a link to your shop so they can see all of your items.
- How do I edit the items I posted?
First, login by clicking login on the top right of any page and enter your username and password. Click "Trade" on the central navigation bar, and then click "My Items List" beneath it. You will then see a list of all your posted items. Click the select item button to the right of the item you want to edit, and click "Edit Item" at the bottom of the list. Change any information and click "Save" to save the changes.
- How do I remove an item I posted?
First, login by clicking login on the top right of any page and enter your username and password. Click "Trade" on the central navigation bar, and then click "My Items List" beneath it. You will then see a list of all your posted items. Click the select item button to the right of the item you want to close, and click "Close Item" at the bottom of the list.
return to top
Buying, Selling, & Trading Items
- How do I know if an item is for trade or sale?
In the item detail page, under the item name, there is a message in red font showing you the trade type for this item. There are three trade types on GoChange.net: trade only, sale only, and trade or sale.
- What items can I trade?
You can trade your posted items with other member's posted items.
- How do I offer someone my item?
If you have an item that matches another member's wanted item, all you need to do is click "Offer to Sell" on their item's detail page. The next page will show you a list of your items that you can offer to the person, just select the one you want to offer. Note that your items must be posted on GoChange.net so you can offer them to other members.
- How do I buy someone's item?
On the item's detail page just click the button "Buy Now" and follow the directions on the following pages. There e-mail address will be shown to you, and a copy of it will be e-mailed to you with the seller's information so you can contact them about payment and shipping.
- How do I know when someone has bought my item?
When someone buys your item, an e-mail will be sent to you with the information about the transaction and the contact information for the buyer so you can contact them about payment and shipping.
- How do I ask someone a question about their item?
To ask a member a question about their item, click "Ask A Question" and enter your question. An e-mail will be sent to the member telling them a question is waiting for them on GoChange.net.
- Where do I go to read my messages?
First, login by clicking login on the top right of any page and enter your username and password. Click "Trade" on the central navigation bar, and then click "My Messages" beneath it. You will then see a list of all the messages you have received and all the messages you have sent. To read a message just click on it and then click "View Message"
- GoChange.net doesn't handle payments and shipping?
GoChange.net does not handle payments or shipping. When members make a purchase, the contact information is sent to the buyer and seller so they may contact one another about payment and shipping. Therefore there is no way to connect GoChange.net to your paypal or merchant accounts.
return to top
Trading Safety
- What can I do before I decide to buy or sell an item?
- Ask the seller questions about the item, such as:
The condition of a used item, or if there are any problems or defects with the item.
Whether the item is an original or copy
- Ask the seller about the payment and shipping:
What kind of payment methods are accepted.
Cash and transfers are the least safe and should be avoided.
Consider escrow services for more expensive items.
Ask about return and refund policies.
Ask about the shipping price, and where the item can be shipped to.
Shipping insurance, tracking, and confirmation.
- Check the bad traders list under "Discuss" on the central navigation to see if anyone else on GoChange has had a complaint about the trader.
- Always take extra caution when doing business with international transactions, or with expensive or popular items.
- What should I do before I send the item/money?
- The other parties' contact information in the GoChange system will be sent to you. In addition to this, you should request and verify the other parties e-mail address, phone number, and address. A physical address is always better than a PO box.
- Make sure you come to full agreement that satisfies both of the parties requirements about payment, shipping costs, and payment. If you do not come to a full agreement, do not ship your item/money.
- If you are buying an item, pick the safest and traceable payment method. Paypal and Credit cards are the safest way to pay, as the transaction is traceable. The next safest are personal checks, cashier's checks, and money orders, where the transaction is traceable to a mailing address. The least safe methods of payment are money transfers and cash payments, which should be avoided. For more expensive items consider using an escrow service. visit http://www.ftc.gov/bcp/conline/pubs/online/payments.htm for more information.
- If you are selling an item, pick a shipping method that gives you a reciept for shipping the item, or confirmation that the buyer received the item. Consider insuring the item.
- After you have sent the money/item, notify the other party so they will expect it. Make sure you keep all records about the transaction. This includes all e-mails exchanged, contact/address information, shipping receipts, and bank statements or returned checks.
- What do I do if sent my item/payment, but I have not yet received their item/payment?
The other party may not have received your item/payment, or they may have forgotten to ship their item/payment. - Send the other member an e-mail, call them, and/or send them a letter to their address.
- Contact the service that was used to send or recieve the payment.
- Contact the service that was used to ship the item.
- What do I do if other party has received my item/payment, and they won't ship their item/payment or respond to me?
If you have confirmed that the other party has received the item/payment, and they are no longer responding to your letters or calls, and you still have not received their item/payment: - Make sure you have all of your records, including all e-mails exchanged, contact/address information, shipping receipts, and bank statements or returned checks. Keep the originals of these and give copies to law enforcement.
- Contact your local law enforcement.
- Contact the local law enforcement in the area of the other member.
- File a compliant with the Internet Fraud Compliant Center at http://www1.ifccfbi.gov/index.asp
- Please post a message about the bad trader on GoChange.net to warn other members. After you login, click "Discuss" on the central navigation. Click the bad trader forum, and post a message with the member's nickname and their offense. GoChange is a community, and by posting a bad trader you are helping the whole community.
return to top
Finding & Keeping Track of Items
- Why I can't I find the items I just listed?
After you list new items they will be available for searching and viewing the next day.
- How can I use the Search page to find the items I am looking for?
To more effectively search, we suggest the following tips:Check your spelling. Are the words spelled correctly? try using different words. Maybe the item you're looking for has different names: try "film" instead of "movie". Make your search more general. For example, instead of using specific product names, try using the product category.
- What is the "My Interested Items" in the "My Item Profile" page?
It is a list of items you've told their owners that you want to trade with your item. In your "My Interested Items" List, you can add other members items that you'd like to trade with your item.
- Can I save items that I might like to buy/What is My Watch List?
The Watch List is a list of items, posted by other members, that you are interested in. It keeps track of the items on GoChange.net that you are interested in. You can create/delete watch items easily.
- How can I add/delete items in my watch list?
Adding and removing an item to your Watch List is quick and easy. To add an item to your Watch List:On the Item Detail page there is a button titled "Add to my watch list", near the title of the Item. Just click this button and it will be added to your Watch List. To view items on your Watch List:Just go to "My Page", and make sure you are on the Item List tab so you can scroll down to the bottom of the page. You will see the section called 'My Watch Items" along with the list of items you are currently watching. To delete an item from your watch list:If you would like to delete an item from your watch list, click on the box in front of the title of the item and then click on the "Delete" button.
- After I posted an item to trade, how can I find matching items to trade?
Use these tips when you are looking for a matching item to trade: Post wanted items along with your item to trade to let other people to know what you are expecting. Use Watch List to remember items you are interested in. Try our Auto Match to find matching items for you. This is how our Auto Match works:By given an item to trade, step 1: In the category this item put in, first finds all wanted items(by other members) in this category, and returns these wanted items' items to trade.step 2: If the given item has wanted items, then filter out items to trade(found in step1) which categories were not in any of the categories of the wanted items.To use Auto Match, go to My Page. Click on the Item List tab Click on the item you want to search for matching items. This will bring you to My Item Profile. You will see there is a button called "Find Matching Items" located on the top right corner above Detailed Item Description setion. Click on this button, and view the matching items we found for you.
return to top
Completing Trading Transactions
- Where can I see all the Tradings I've made?
First, login by clicking login on the top right of any page and enter your username and password. Click "Trade" on the central navigation bar, and then click "My Transaction History" beneath it. There will be a list of your previous transactions. To view details of of a particular item's transaction, just click on it's name.
- I traded an item with other party, but I don't like the item. Can I re-trade it?
No you cannot.
- I traded an item but I don't have the item available now. What can I do?
You should not list an item if you don't have it now.
- I traded an item and I shipped it. However, I never received the wanted item(s) and the other party does not respond to me. What do I do?
To avoid this situation you need good communication between the two parties before shipping. If you do not hear from the other party please do not ship the product until you have full understanding. Both parties must agree on the shipping method, shipping date and other related details (this must be done in writing and/or through e-mail). If you trade a service, the nature of service and time must be specific.
- I want to trade. However, my item's value is higher than that of the other item. Is there any compensation for the value difference?
The difference between the values of two items to trade cannot be compensated. One must decide whether to trade or not.
return to top
People
- How do I see another person's profile?
When you are viewing a posted item, just click "View Profile" next to their member name. If you know their member name, click "People" in the central navigation, then click "Search Members" beneath it. Just enter what information you are looking for and a list of matches will be returned to you. Click any name on the list to see their profile.
- How do I see ALL the items a member is selling?
Every member has a Shop that shows all of the items they have on the site. To see their shop from an item detail page or their profile, just click "Member's Shop" next to their member name.
- I really like another member, how do I keep track of them?
When you find another member you like dealing with, you can add them to your "Friend's List". When you are viewing their profile or shop, just click the link "Add to My Friends" and they will be added to your "Friend's List"
- What is "My Friends", and where is it?
Your Friends are other members that you would like to keep track of. You can find your Friend's list by clicking "People" in the central navigation, and clicking "My Friends" beneath it. Here you will see a list of your friends, with links to their shop and their profile.
- How do I tell people about GoChange.net?
If you have family, friends or co-workers you'd like to invite to visit GoChange.net, just click "People" in the central navigation, and then click "Invite Friends" beneath it. There you can list the e-mail addresses of the people you would like to invite, and add a personal message. Please note that we will never sell, give away, or otherwise misuse any personal information or email addresses. Privacy is our top priority. We're not using your friends' email addresses to send them any unwanted mail.
return to top
Transaction System
- Where can I see all the orders I've made?
First, login by clicking login on the top right of any page and enter your username and password. Click "MyGoChange" on the central navigation bar, and then click "My Orders" beneath it. "Pending Orders" shows orders that are in process and "Order History" shows orders that are completed or canceled.
- How much is the transaction fee?
Please click here to see the fee.
- It has been 13 days since the item has been shipped and I did not receive the item yet. What should I do?
After 14 days have been passed from day item has been shipped, the system will automatically update order status to "Buyer accepted the item" which would allow the seller to get paid. To prevent this, you need to request for refund and cancel the refund request once you receive the item. To request for refund, click on "Reply" in the Order Details and click &No& when the system asks you if you want to accept the item or not.
- Is transaction fee refundable?
No, transaction is not refundable.
- Who pays transaction fee?
The seller would pay the transaction fee. However if the buyer refunds the item, buyer pays the transaction fee.
return to top
|
for 
